Call Centre Supervisor – Randburg, Gauteng – 2026
A well-established organisation in the customer service and ticketing environment is seeking an experienced Call Centre Supervisor to join its team in Randburg, Gauteng. This permanent opportunity is ideal for professionals who thrive in fast-paced contact centre environments and enjoy leading teams to deliver excellent service.
If you have strong supervisory experience, understand service level management, and can guide agents to meet performance standards, this role may be the next step in your career. The company is looking for a confident leader who can coordinate daily operations while maintaining high-quality customer interactions.
This position offers stability, professional growth, and the opportunity to contribute meaningfully to operational success. Continue reading to learn more about the responsibilities, requirements, and how to apply.
About the Job Opportunity
The Call Centre Supervisor will play a critical role in ensuring smooth daily operations within a busy contact centre environment. The successful candidate will be responsible for coordinating tasks, monitoring service levels, and providing ongoing support to call centre agents.
The employer operates within the customer service and ticketing industry, where accuracy, efficiency, and customer satisfaction are essential. The work environment is structured, target-driven, and performance-focused, requiring strong leadership and organisational skills.
The purpose of this role is to guide and support agents while ensuring operational processes are followed correctly. The supervisor will act as the first point of escalation for complex customer queries and will work closely with management to maintain service excellence.
Job Details
- Job Title: Call Centre Supervisor (Reference: SHO260224-3)
- Company: Computicket
- Location: Randburg, Gauteng, South Africa
- Employment Type: Permanent
- Job Category: Customer Service
- Closing Date: 03 March 2026
Key Responsibilities and Duties
- Monitor daily service levels and identify any deviations from performance targets.
- Coordinate completion of daily call centre tasks to meet deadlines and quality standards.
- Provide real-time guidance and support to agents during operational challenges.
- Supervise adherence to internal processes, scripts, and service protocols.
- Allocate call queues and tasks based on agent availability and workload.
- Oversee shift schedules to ensure adequate staffing during operational hours.
- Monitor attendance, timekeeping, and timesheet accuracy.
- Handle escalated customer and client queries professionally and efficiently.
- Collaborate with internal stakeholders to resolve complex service issues.
- Provide structured coaching to agents to improve performance and quality.
- Assist with documenting performance discussions and action plans.
- Support implementation of training initiatives and product knowledge refreshers.
- Prepare and distribute operational and performance reports as required.
- Maintain accurate records relating to attendance, performance, and coaching sessions.
- Ensure all team members comply with departmental policies and service standards.
- Monitor call quality and provide constructive feedback to improve service delivery.
- Identify behavioural or conduct concerns and escalate appropriately.
- Assist management with disciplinary processes by providing accurate reports and documentation.
Minimum Requirements
- National Diploma or equivalent qualification in Business, Contact Centre Management, or a related field.
- Minimum of 4 years’ experience in a call centre supervisory, senior agent, or similar leadership role.
- Proven experience managing service levels, scheduling, coaching, and reporting.
- Strong working knowledge of Microsoft Office applications.
- Ability to work under pressure in a performance-driven environment.
- Willingness to work shifts in line with operational requirements.
- South African citizenship or valid work permit.
- Clear understanding of contact centre compliance standards and internal processes.
Skills and Personal Attributes
- Strong leadership and team coordination skills.
- Excellent verbal and written communication abilities.
- High level of accountability and reliability.
- Ability to resolve conflicts professionally and objectively.
- Strong analytical and reporting skills.
- Attention to detail and strong administrative capability.
- Effective time management and organisational skills.
- Customer-focused mindset with a commitment to service excellence.
- Ability to motivate and develop team members.
- Adaptability in a fast-changing operational environment.
- Problem-solving skills with a proactive approach.
- Professional conduct and integrity.
Training, Growth, and Career Development
This role provides valuable exposure to operational leadership within a structured contact centre environment. The successful candidate will gain hands-on experience in performance management, workforce planning, and service delivery coordination.
Ongoing coaching, internal training programmes, and product knowledge sessions support continuous professional development. With strong performance, employees may progress into senior operations management or broader customer service leadership roles within the organisation.
Salary and Benefits Information
The salary for this position is market-related and aligned with the candidate’s qualifications and experience. As a permanent employee, you may also qualify for company benefits in accordance with internal policies.
Additional benefits may include structured training, potential performance incentives, and opportunities for career advancement. Specific salary details will be discussed during the recruitment process.
How to Apply
Interested candidates should prepare an updated CV highlighting relevant supervisory experience in a call centre environment. Ensure that your qualifications, employment history, and key achievements are clearly outlined.
Submit your application before the closing date of 03 March 2026. Late applications may not be considered. Only shortlisted candidates will be contacted for further assessments or interviews.
Follow the application instructions provided on the official recruitment platform and complete all required fields accurately before submitting your application.
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Why You Should Apply for This Job
This opportunity offers long-term stability within a recognised customer service environment. Supervisory experience gained in this role can significantly strengthen your professional profile in the contact centre industry.
If you are passionate about leadership, service excellence, and operational efficiency, this role allows you to make a meaningful impact while building your management career. The Randburg location also provides convenient access for candidates residing in Gauteng.
With permanent employment, structured operations, and a clear reporting structure, this position offers both security and growth potential. It is an excellent opportunity for experienced call centre professionals ready to step into or continue in a leadership capacity.
More Job Opportunities
If this role does not fully match your career goals, explore more vacancies, learnerships, internships, and permanent job opportunities available on our website. New positions are updated regularly to help South African job seekers find suitable employment.
Stay informed, apply early, and take the next step toward advancing your career today.